Frequently Asked Questions

Q: When exactly is my order going to be shipped?

A: Please allow us up to 6-8 business days to process your order. Once it’s been processed, you’ll receive a shipment confirmation email with your order’s tracking number. 

Q: When can I expect my item to be delivered?

A: Delivery can be expected 7-10 business days after item is officially processed. Checkout our shipping policy for more information.

Q: I made a mistake on my order, can I change it?

A: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Email - support@fetty.co

Q: How do Fetty sandals fit?

A: Our Fetty sandals fit true to size! Original size is highly encouraged.

Q: How can I track my order?

A: Your order will ship within 3-4 business days and will be followed by an email which will include your tracking number, the courier used and a link to allow you track your order online at all times.

Q: Can I return my item?

A: Returns are always welcome, since our products are guaranteed for life. Simply contact us and we'll walk you through the process.